Privacy Policy

Our Privacy Commitment

Information We Collect

We collect various types of information to provide and improve our property market analysis and consultation services. The information we gather falls into two main categories: information you provide directly and information collected automatically through your website interactions.

How We Use Information

We use collected information for legitimate business purposes related to providing property consultation services, improving user experience, and maintaining business operations. Our data usage focuses on service delivery quality and client communication effectiveness.

• • Delivering consultation services including conducting market analysis, preparing property evaluations, and providing personalized advice based on your interests
• • Communicating with you regarding consultations, inquiries, service updates, and administrative matters related to your engagement
• • Processing transactions and maintaining records of service agreements, payments, and consultation documentation for business purposes
• • Improving our services through analysis of user interactions, feedback incorporation, and service development based on client needs
• • Personalizing your experience by tailoring content, recommendations, and consultation approaches to your specific property interests and information needs
• • Maintaining website security, preventing fraud, and ensuring proper functioning of technical systems supporting service delivery
• • Complying with legal obligations including record-keeping requirements, regulatory compliance, and responding to lawful requests from authorities

Information Sharing Practices

We maintain strict control over your personal information and limit sharing to circumstances necessary for service delivery or required by law. We do not engage in widespread data distribution or selling of client information to third parties for marketing purposes.

Your Privacy Rights

Under Australian privacy law, you have specific rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them. Contact us using the information provided in this policy to make requests regarding your data.

• • Right to access your personal information and receive copies of data we hold about you
• • Right to request correction of inaccurate or incomplete personal information in our records
• • Right to request deletion of your personal information subject to legal retention requirements
• • Right to receive your personal information in structured, commonly used format for transfer to another service
• • Right to object to certain processing activities including direct marketing communications from our consultancy
• • Right to request restriction of processing under specific circumstances defined by privacy regulations

Information Security Measures

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, no method of transmission or storage is completely secure.

Information Retention Periods

We retain personal information only for as long as necessary to fulfill purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on information type and business requirements.

• • Consultation records and client information retained for seven years following service completion for business and regulatory compliance
• • Website analytics and usage data typically retained for two years to support ongoing service improvement initiatives
• • Email correspondence and inquiry records retained for three years to maintain communication history and support follow-up services
• • Payment and transaction records retained for seven years as required by Australian taxation and financial regulations
• • Marketing communication preferences and contact lists maintained until you withdraw consent or request removal from communications

After retention periods expire, we securely delete or anonymize personal information unless longer retention is required by law or legitimate business interests. You may request earlier deletion subject to legal constraints.

International Data Transfers

We primarily store and process information within Australia. However, some service providers may process data in overseas locations. When international transfers occur, we ensure appropriate safeguards protect your information in accordance with Australian privacy standards.

• • Service provider assessment ensuring overseas processors maintain privacy protections comparable to Australian standards before engagement
• • Contractual protections including data processing agreements requiring overseas providers to implement appropriate security and privacy measures
• • Transfer limitation ensuring international data transfers occur only when necessary for service delivery or business operations
• • Compliance monitoring of overseas service providers to verify ongoing adherence to privacy commitments and security standards

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance functionality, analyze usage patterns, and improve user experience. These technologies collect information about your website interactions as described in the automatic information collection section above.

You can control cookie settings through your browser preferences. Disabling certain cookies may limit website functionality. For detailed information about our cookie practices, please review our Cookie Policy.

Privacy Policy Updates

We may update this Privacy Policy periodically to reflect changes in information practices, legal requirements, or business operations. We will notify you of material changes through prominent website notice or direct communication when appropriate.

• • Posting the updated policy on our website with revised effective date clearly displayed at the top
• • Providing email notification to active clients regarding significant policy changes affecting their information handling
• • Highlighting material changes through website banner or notification when you next visit after policy updates
• • Allowing reasonable transition period for you to review changes before they take effect when feasible

Continued use of our services after policy updates constitutes acceptance of revised practices. If you disagree with changes, contact us to discuss concerns or discontinue service use.